Social Media
Community Management
Our agents work on Facebook, Instagram, Twitter and TikTok to answer customer and fan comments in minutes.
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Your Agents
All of our agents are located in the UK. This enables us to train in person and ensure that accuracy is maintained.
Flexibility
Scale your customer support according to demand. We offer the flexiblity per month to onboard new agents as you need.
Tone of Voice
Our team of human agents alter their tone to fit every individual conversation and respond to highly varied queries and situations in real-time.
Compliance
We undertake compliance training and testing for every new client. Our analytics allow you to track agent performance, as well as view entire support threads for each customer.
On average our clients are able to reduce their PAYE overheads by upto 40% per month.
2021
Our agents work on
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100+ Agents available the same day
All our Customer Support Staff are located in the UK & US
Our full stack service includes agents, management, security, training and analytics
Smart Outsourcing
Integrate our agents with your existing system or use Socialbear to setup your complete customer service function
Always on
Out of hours coverage to support peak and holiday periods.
24/7 Support
Our support teams are available 24/7, 365 days a year.
Outsouced Saving
Benefit from an outsourced cost saving. Scale your resource on demand.
Knowledge Base
Live Knowledge Base available which you can update at any time.
Support Stack
Agents, management, training and analytics included as standard.
Tone of voice
We match your tone of voice on all support tickets completed.
Trusted by global brands
Hear It from Our Customers
“Working with Socialbear has been great. From the very start it’s been a smooth process and it has allowed us to provide the best level of care and engagement to our supporters”
Rachel, Mass Participation (Virtual), Teenage Cancer Trust