Access our Human Live Chat support, up to 24/7
Our worldwide network of Human Support Agents provides responses within 60 seconds. Flexibility to scale up and down when you require it, in real-time. Expert customer support which includes setup, training, Q&A and analytics in a simple monthly plan.
Our Human Support Stack
All support plans operate on a simple month by month basis. Our experienced support agents are located in the UK and US, offering expert outsourced customer support.
Always on Live Chat
24/7 Live Chat. Support your customers around the clock, in any timezone. Socialbear provides an SLA with a guaranteed first response time.
Scale up and down according to the incoming number of tickets. Our support stack allows you to move onto a higher engagement plan when you require it.
Our support infrastructure automatically improves. Everytime a ticket is assigned to client, the response is added to the Knowledge Base.
Multilingual Support Agents
We speak and write over 30+ languages in house. Gain access to resources. Add languages to your plan easily via our self service dashboard.
Experienced agents, supporting your brand
Our UK and US customer support agents are experts in customer support. We work on all Live Chat platforms including Zendesk, Freshdesk, Intercom, Hubtype and more. We guarantee a first response time within 60 seconds, ensuring no customer is left waiting.
Full service support
Knowledge Base creation
Match tone of voice
Trusted By Companies Big and Small
Companies of all sizes trust Socialbear to power their support operations. When it comes to outsourcing customer support, Socialbear provides full end-to-end setup.
What Our Clients Say
“Working with Socialbear has been great. From the very start it’s been a smooth process and it has allowed us to provide the best level of care and engagement to our supporters”
Rachel, Teenage Cancer Trust
“We have been working with Socialbear for over two years now and they have completely transformed our Community Management. Our online communities feel in really safe hands”
Bethan, Mental Health Foundation
“We rely on Socialbear to power our Live Chat plugin on both website and mobile app. The service is always on and gives us full peace of mind at weekends and out of hours! Excellent solution”