Outsource Your Customer Service to a Trusted Provider
Partner with us and let our trained UK Agents take care of your customer support. Our simple monthly plans offer the flexibility you need to scale up or down as per demand.
Let us help you provide seamless customer service while you focus on growing your business.
Your Customer Service Partner
Looking to outsource your customer service? Look no further than Socialbear. Our trained UK customer service agents are here to provide support for your customers, with flexible monthly plans that suit your business needs.
Our Trained UK Agents
All of our agents are located in the UK, allowing us to provide in-person training and maintain accuracy in every conversation. We can also quickly scale up or down to meet demand, giving you the flexibility to adapt as needed.
Tailored
Tone of Voice
Our team of human customer support agents understand that every customer conversation is unique. That's why we tailor our tone of voice to match the needs of each individual interaction, responding in real-time to queries and situations.
Compliance and Performance Tracking
We take compliance seriously, providing training and testing for every new client. Our analytics allow you to track agent performance and view entire support threads for each customer.
Our agents work on
100+ Agents available the same day
All our Customer Support Staff are located in the UK & US
Our full stack service includes agents, management, security, training and analytics
Smart Customer Services Outsourcing
We have over 100 agents available the same day, located in the UK and US. All included as standard with our customer service outsourcing service.
Full-Stack Service
Our full stack service includes everything you need to provide excellent customer support, from agents and management to security, training, and analytics.
Scalable Resource
With outsourced customer services, you only pay for what you need. Benefit from cost savings and scale your resources on demand to meet your business needs.
Smart Integration
Our agents can integrate seamlessly with your existing system or you can use Socialbear to set up your complete customer service function.
Live Knowledge Base
Our live knowledge base is available to you at all times, allowing you to update it as needed to ensure that our customer support agents always have the most up-to-date information.
24/7 Support
Our support teams are available 24/7, 365 days a year to ensure that your customers always have access to the help they need.
Matched Tone of Voice
We pride ourselves on providing a personalised customer service experience for your customers. That's why we match your tone of voice on all support tickets completed, ensuring a seamless customer experience.
Trusted by global brands
Hear It from Our Customers
“Working with Socialbear has been great. From the very start it’s been a smooth process and it has allowed us to provide the best level of care and engagement to our supporters”
Rachel, Mass Participation (Virtual), Teenage Cancer Trust