Retail

We support some of the largest retailers in the world. Providing them with expert customer service teams that power orders, complaints, refunds and more.

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Nestlé approached Socialbear Community to provide a 5 minute response time during their mother's day campaign. Our in-house Community Management team provide campaign specific weekday and out-of-hours support over Instagram and Facebook.
Support Channels:
Facebook
Instagram
Services:
1376 tickets per month
336 hours monitored
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F-Factor require expert Community Management to support their following of 107k + loyal fans. Socialbear Community provide real-time responses and group moderation, to ensure fans receive the highest level of product knowledge and customer support.
Support Channels:
Facebook 
Instagram
Twitter
Services:
3000 tickets per month
Brand Protection
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100+ Agents ready to support your brand

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