Retail

We support some of the largest retailers in the world. Providing them with expert customer service teams to power orders, complaints, refunds and more.

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Support Channels

Facebook 
Instagram

Services

1376 tickets per month
336 hours monitored

Nestlé approached Socialbear to provide a 5 minute response time during their mother's day campaign. Our in-house Community Management team provide campaign specific weekday and out-of-hours support over Instagram and Facebook.

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Support Channels

Facebook 
Instagram

Twitter

Services

3000 tickets per month
Brand Protection

F-Factor require expert Community Management to support their following of 107k + loyal fans. Socialbear provide real-time responses and group moderation, to ensure fans receive the highest level of product knowledge and customer support.

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Support Channels

Email 

Dedicated Team

Services

Customer Service
Brand Protection

Socialbear provide expert customer support, strategy and brand protection to WHSmith plc. This includes tracking performance, analytics and distribution of agents during peak demand. 

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Support Channels

Email 

Dedicated Team

Services

Customer Service
Brand Protection

Resourcing, training and managing a team of 45+ agents for key gifting seasons. Socialbear provides the full end-to-end customer journey for Funky Pigeon.com

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Support Channels

Email 

Dedicated Team

Services

Customer Service
Brand Protection

Before sending the UK into a Mochi Frenzy, Little Moons enlisted the help of Socialbear to support Social Media posts. Now one of the nations fastest growing food brands, our retail team handle all incoming post comments and direct messages.

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Support Channels

Email 

Dedicated Team

Services

Customer Service
Brand Protection

Socialbear are helping Echelon revolutionise the home fitness market. Supporting Echelon's online community through all major Social Media platforms and Facebook Groups.

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Ready to transform your Customer Support?

100+ Agents ready to support your brand