Retail
We support some of the largest retailers in the world. Providing them with expert customer service teams to power orders, complaints, refunds and more.
Support Channels
Facebook
Instagram
Services
1376 tickets per month
336 hours monitored
Nestlé approached Socialbear to provide a 5 minute response time during their mother's day campaign. Our in-house Community Management team provide campaign specific weekday and out-of-hours support over Instagram and Facebook.
Support Channels
Facebook
Instagram
Services
3000 tickets per month
Brand Protection
F-Factor require expert Community Management to support their following of 107k + loyal fans. Socialbear provide real-time responses and group moderation, to ensure fans receive the highest level of product knowledge and customer support.
Support Channels
Dedicated Team
Services
Customer Service
Brand Protection
Socialbear provide expert customer support, strategy and brand protection to WHSmith plc. This includes tracking performance, analytics and distribution of agents during peak demand.
Support Channels
Dedicated Team
Services
Customer Service
Brand Protection
Resourcing, training and managing a team of 45+ agents for key gifting seasons. Socialbear provides the full end-to-end customer journey for Funky Pigeon.com
Support Channels
Dedicated Team
Services
Customer Service
Brand Protection
Before sending the UK into a Mochi Frenzy, Little Moons enlisted the help of Socialbear to support Social Media posts. Now one of the nations fastest growing food brands, our retail team handle all incoming post comments and direct messages.
Support Channels
Dedicated Team
Services
Customer Service
Brand Protection
Socialbear are helping TRIP revolutionise the drinks market. Supporting TRIP's online community through all major Social Media platforms and inbound emails.
