Enterprise Contact Centre
Launch an outsourced contact centre today.
Reduce PAYE overheads by upto 40% using our monthly support plans.
100+ Agents
Start with Socialbear today and outsource your customer support
Localised Support
Expert customer support agents supporting 20+ languages
Quality First
Brands achieve a 95% CSAT with Socialbear managed support
Launch your support in one week
Our full stack service includes agents, management, security, training and analytics
Integrate our human agents into your channels
When it comes to outsourcing customer support, Socialbear provides full end-to-end setup
Our human agents work across all major support helpdesks
Learn more about the channels we support
Scale up automatically
Socialbear allows you to scale up and down according to your ticket volumes. Only use the volume of resource you require or pay for a bundle of engagements.
Flexibility Included
Gain access to complete Flexibility with Socialbear Contact Centre's. Outsource your customer support during peak contact periods.
Expert Training
Our customer support agents are specifically trained for your brand. This includes your tone-of-voice and accessing backend systems.
100+ Agents available the same day
All our Customer Support Staff are located in the UK & US
Our full stack service includes agents, management, security, training and analytics
Trusted By Companies Big and Small
Companies of all sizes trust Socialbear to power their support operations. When it comes to outsourcing customer support, Socialbear provides full end-to-end setup.
Smart Outsourcing
Integrate our agents with your existing system or use Socialbear to setup your complete customer service function
Always on
Out of hours coverage to support peak and holiday periods.
24/7 Support
Our support teams are available 24/7, 365 days a year.
Outsourced Saving
Benefit from an outsourced cost saving. Scale your resource on demand.
Knowledge Base
Live Knowledge Base available which you can update at any time.
Support Stack
Agents, management, training and analytics included as standard.
Tone of voice
We match your tone of voice on all support tickets completed.
Trusted by global brands
Hear It from Our Customers
“Working with Socialbear has been great. From the very start it’s been a smooth process and it has allowed us to provide the best level of care and engagement to our supporters”
Rachel, Mass Participation (Virtual), Teenage Cancer Trust