The future of customer support

We are the global leader in Customer Service and Community Management

Customer support built for the 21st century

Our story

2013

Socialbear is founded, creating first to market Instagram Support

2014

We integrate Facebook, Twitter & Snapchat support

2020

Our 24/7 coverage is offered as standard across our email and Live Chat support

2021

We launch the Socialbear app. The backbone of our support infastructure

Socialbear is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data.

With over 250+ employees, we power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.

We deliver outstanding customer support and moderation online, for brands including Jaguar Land Rover, Ford, Shell, British Airways, Nestlé and HM Government.

Utilising our global network of support agents, combined with the Socialbear app - enables us to operate at an unprecented scale. The Socialbear app works seamlessly 24/7, 365 days a year - providing our teams with the digital resources they require to undertake support remotely.