Customer Support
Supercharged
Hire a team of trained 24/7 agents today. We provide simple monthly plans, that offer brands flexibility as they need it
Trusted by
Flexible resource
UK agents
24/7 coverage
Jane is online (25 agents available)
100+ Agents available the same day
All our Customer Support Staff are located in the UK & US
Our full stack service includes agents, management, security, training and analytics
35
Agents Online
Jane and Mark have completed
368 tickets in 7hrs 30mins
Human customer support
All of our agents are located in house. This enables us to train in person and ensure that accuracy is maintained.
We match your brand tone-of-voice to ensure support is consistent and approved.
Outsource your support
We support all major support platforms. Integrate our agents with your existing system, or use Socialbear to setup your complete customer service function.
If you are looking for Social Media customer support, we cover your subscription cost.
5000 tickets pending
Your own team
Reach inbox zero today. Our agents work dynamically to clear your support requests in record time, including on evenings and weekends.
10+ Agents resolving and moderating 3000 tickets per month
25+ Agents resolving complex support threads online
40+ Agents working during peak periods
Our Services
Trusted by global brands
Hear It from Our Clients
“Working with Socialbear has been great. From the very start it’s been a smooth process and it has allowed us to provide the best level of care and engagement to our supporters”
Rachel, Mass Participation (Virtual), Teenage Cancer Trust
Scale Fast
Hire a support team today
