Human Social Media 

Don't leave your followers waiting for a response. We respond for you in minutes, 24 hours a day. 

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Case Studies
See how the world's biggest brands work with Socialbear to supercharge their Customer Support 
5+ Dedicated team of agents for Instagram
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10+ Agents during campaign periods
Out-of-hours support for moderation
Supporting digital transformation
Customer Support. Supercharged.
We deliver fast replies on Facebook, Instagram, Twitter and LinkedIn 24/7. Human customer support, with training, management and analytics included.
We only use humans

All our Customer Support Staff are located in our network of offices and every reply is bespoke to the individual query, in 50 languages

5 minute response

We guarantee a response time within 5 minutes of the customer mentioning your @username or commenting on your sponsored ads and page

Pre-approved replies

We work with your brand to create a full selection of signed-off replies. These can be used to answer the most common questions, from product complaints to sales

Brand Protection

We actively monitor and remove all inappropriate comments, images, hate speech comments, and trolls from your brand’s Social Competitions or Pages

Support as a service
Your agents
All of our agents are located in the UK & US. This enables us to train in person and ensure that accuracy is maintained. Our service includes all on-boarding, including: Q&A, moderation, PR escalation, management and analytics.
We undertake complaince training and testing for every  new client. Our analytics allow you to track agent performance, as well as view entire support threads for each customer.
Scale your customer support according to demand. We offer the flexiblity per month to onboard new agents as you need.
  • Twitter
  • Instagram
  • YouTube
  • LinkedIn
Facebook (Ads, Comments, DM's)

Twitter (Ads, Mentions, DM's)

Instagram (Ads, Comments, DM's)

YouTube (Comments, Followers)

LinkedIn (Comments, DM's)

TikTok (Moderation, In-Chat)
Our UK based agents answer all tickets for you, on behalf of your brand. 24/7
We have 3 support tiers available:
Pay per agent
Hire a single agent to support your brand
Flexible hours - scale up and down depending on volume
Includes all training, management and reporting
Monthly billing cycle
Hire a team
Hire a team of 1+ agents 
24/7 service
Includes all training, management and reporting
Monthly billing cycle
Out-of-hours Support
Fully flexible cover, 24/7
Allowance to change daily support required 
Includes all training, management and reporting
Monthly billing cycle
Get started today

100+ Agents ready to support your brand


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