AI + Human Customer Support

Hire a team of trained 24/7 agents today.
We provide simple monthly plans, that offer brands flexibility as they need it

Case Studies

Hire a team

Trusted by

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AI automation

250+ human agents

24/7 coverage

250+ Agents

Start with Socialbear today and outsource your customer support

Localised Support

Expert customer support agents supporting 20+ languages

Quality First

Brands achieve a 95% CSAT with Socialbear managed support

Launch your customer support team today

Our full stack service includes agents, management, security, training and analytics

We make the everyday, extraordinary

250+ Agents available the same day

All our Customer Support teams are globally located in our network
Our full stack service includes agents, management, security, training and analytics

Agents Online

Jane and Mark have completed
368 tickets in 7hrs 30mins

Human customer support

All of our agents are located in house. This enables us to train in person and ensure that accuracy is maintained.

We match your brand tone-of-voice to ensure support is consistent and approved.

Outsource your support

We support all major support platforms. Integrate our agents with your existing system, or use Socialbear to setup your complete customer service function.

If you are looking for Social Media customer support, we cover your subscription cost.

5000 tickets pending

Your own team

Reach inbox zero today. Our agents work dynamically to clear your support requests in record time, including on evenings and weekends.

Hire a team

10+ Agents resolving and moderating 3000 tickets per month

25+ Agents resolving complex support threads online

40+ Agents working during peak periods

Our Services

Email Support

Socialbear powers your entire end-to-end support operation. Reach inbox zero with a team of fully trained customer service agents.

Social Media Support

We protect and grow brand communities online. Delivering a consistent brand experience across multiple social media channels - at scale.

Live
Chat

Live chat has never been more important to deliver customer support online. We provide best in class support with 95% CSAT.

24/7 Safeguarding

Our 24/7 moderation protects your brand online. Instant escalation alerts for risk posts, comments & Direct Messages on Social Media.

Trusted by global brands

Hear It from Our Clients

“Working with Socialbear has been great. From the very start it’s been a smooth process and it has allowed us to provide the best level of care and engagement to our supporters”

Rachel, Mass Participation (Virtual), Teenage Cancer Trust