AI + HUMAN CUSTOMER SUPPORT

AI Customer Support With A Human Touch.

Human-centred care + the speed and scale of AI. Socialbear works with your existing helpdesk 24/7 to resolve tickets faster, reduce agent load and keep customers happy.

<1 min avg response

98.7% accuracy rate

70% reduced internal load

Simple pricing from £950/month

Start your free 30 day trial

No setup. No disruption. Live in 24 hours.

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IN-HOUSE HIRE

^£40k_/yr

Socialbear plan - from

^£950_/mo

✅

Cost-saving alternative

GET STARTED IN MINUTES

Answer customers in your voice from day one

Diagram showing social media management platforms Hootsuite, Sprink Social, Sprinklr, Agorapulse, Buffer, and Sendible connecting to a central app with a bear icon, which then connects to social media platforms TikTok, LinkedIn, X, Facebook, Threads, Butterfly, Messenger, Instagram, and YouTube.

1. Connect

Link Socialbear to your existing helpdesk in minutes. No developers or downtime required.

2. Configure

Set your brand voice and response rules. We learn your style instantly.

3. Communicate ✅

Your customers get fast, on-brand responses – just like that

The visibility you want. The control you need.

✅

Respond to queries faster

AI agents resolve queries quickly, with human support whenever required.

✅

Improve support consistency & quality

You set the rules. We deliver the support.

✅

Fewer missed tickets

24/7 global support across every platform

✅

Reduce agent load

Cut your internal load by up to 70%

✅

Track customer sentiment

Find insights. Spot trends. Anticipate risks.

✅

Better first-contact resolution

With instant response times and strategic escalation

What’s included

Help your team to delight your customers

Ticket Triage & Spam Filtering

Sensitive Content Handling

Escalation Protocols

Customer Engagement

Crisis Support Readiness

Platform Coverage

Multilingual Teams with 40+ Languages

Scalable On-Demand Teams

ISO 27001 & 9001 certified

STATS DON’T LIE

Built on relationships. Proven by results.

16.6k
‍followers

@landrover

  • 1m comments moderated
  • 60% saved by outsourcing

62.1K
followers

@bowercollective

  • 95% helpdesk CSAT
  • 30% saved by outsourcing

294K
‍followers

@nailsinc

  • 40+ customer support agents
  • 80% saved by outsourcing

32.8K
‍followers

@tezos

  • 100% FCA compliance
  • 24/7 coverage

51.6K
‍followers

@stjohn_ambulance

  • 5m+ comments moderated
  • 24/7 safeguarding & support

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testimonials

You're in good company

We have been working with Socialbear for over a year now and they have completely transformed our Community Management.

Bethan, Social Media Manager Mental Health Foundation

Socialbear are the partner of choice, to achieve unprecedented scale and cost savings.

Kevin, Head of Customer Happiness WHSmith

Frequently asked questions

How quickly can you go live?

Most clients are live within 24 hours. Our onboarding team handles setup - you don’t need developers or IT involvement.

Which helpdesks do you support?

We work across Zendesk, Freshdesk, Intercom, Gorgias and more. Get in touch to confirm compatibility with your platform.

Is there a contract?

No long-term contract. Start with a free 30-day trial, then move to a simple monthly plan from £950. Scale up, down, or cancel any time.

Get started today

Stop losing customers to slow response times.

Discover a faster way to take your queries from first contact to resolution.

AI + human support live within 24 hours

One simple monthly price from £950/month

Works with your existing helpdesk

No long-term contract. Free 1 month trial.

ISO 27001 & 9001 certified, GDPR compliant

Start your free 30 day trial

Works with your existing helpdesk. No setup. No disruption.

Submitted

Thank you for your submission

We will be in touch shortly

Oops! Something went wrong while submitting the form.