Offshore support

Offshore
Contact Centre

Save up to 60% with Socialbear South Africa, outsource today to benefit from expert quality, 24/7 coverage and global teams.

No More Missed Tickets or Expensive Overheads

Book a call and discover how Socialbear's South Africa contact centre delivers reliable, cost-effective customer support - 24/7.

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The Problem

Customer Support is expensive, especially in house and onshore.

‍Every missed ticket or delayed response can cost you sales, loyalty and reputation.

With Socialbear's South Africa contact centre, you get round-the-clock, high quality support at up to 60% lower cost than onshore teams.

how do we solve

We Support & Scale

Customer support that’s fast and cost-effective. Powered by our South Africa based team.

Ticket Filtering & Triage

We proactively filter spam, auto-replies and low-priority tickets - so your team focuses only on real customers.

Sensitive Issue Handling

Inappropriate or abusive messages are flagged and managed by trained agents to protect your brand and team.

Smart Escalation Protocols

High-risk or complex cases are instantly escalated to your internal team to ensure nothing critical is missed.

Customer Interaction Management

We deliver fast, on-brand responses via email, chat or helpdesk - building loyalty with every conversation.

Crisis Response Coverage

During spikes in demand or service issues, our team stays online 24/7 to manage tone, reassure customers and protect your reputation.

Helpdesk Platform Coverage

From Zendesk to Freshdesk, Gorgias to Intercom - we work seamlessly across all major customer support platforms.

Onboard in 24 Hours

Our dedicated onboarding managers get your service live fast - understanding your brand and tone in days, not weeks.

Multilingual Teams with 40+ Languages

Socialbear offers native speakers with 40+ Languages in house.

Flexible, Scalable Teams

Need to ramp up for peak season? Scale down during quiet periods? We adapt your support team in real-time.

Real-Time AI Moderation

Process thousands of comments per second with sub-100ms response times. Block toxic and spam content before anyone sees it.

100+ Languages Supported

Global reach with multilingual detection. Understand context and nuance across cultures and languages.

Real-Time AI Moderation

Process thousands of comments per second with sub-100ms response times. Block toxic and spam content before anyone sees it.

Real-Time AI Moderation

Process thousands of comments per second with sub-100ms response times. Block toxic and spam content before anyone sees it.

CASE STUDIES

How we helped these brands

Socialbear provides Jaguar Land Rover with Social Media Community Management for PR reveals, Auto Shows and Retail activations. Ensuring Jaguar Land Rover Social Media feeds are always moderated in real-time, reflecting their community guidelines.

SERVICES

Social Media Community Management

Customer Support

See case studies

Socialbear provides Jo Loves with premium customer support across Voice, Email, Live Chat and Social Media. Managing seasonal surges and product launches. Ensuring that every Jo Loves customer interaction reflects the brand’s tone of voice, luxury positioning and commitment to care.

SERVICES

Customer Support

Dedicated Team

See case studies

Socialbear supports Netflix during high profile events by delivering expert Customer Support and real-time Social Media Moderation. From managing audience queries to monitoring live video uploads and comment sections, Socialbear ensures an on-brand experience for fans around the world.

SERVICES

Social Media Moderation

Customer Support

See case studies

Socialbear partners with British Airways to deliver expert Social Media Moderation and Community Management. This includes reviewing customer content and comments to ensure they align with the airline’s community guidelines.

SERVICES

Social Media Moderation

Customer Support

See case studies

Socialbear works with Topgolf to deliver expert customer support across all Social Media channels and Review websites. This includes responding to guest enquiries, resolving booking issues and ensuring every interaction reflects Topgolf’s high standards of service and hospitality.

SERVICES

Customer Support

Dedicated Team

See case studies

results

Built for Scale,
Proven by Numbers

From fast-growing startups to global brands, companies choose our South Africa Customer Support to cut costs by up to 60%.

Accuracy Rate

M+

Comments & DMs Moderated Monthly

Global Coverage

Min

Average Response Time

Languages

Reduction in Internal Support Load

Lower Costs without Compromising on Quality

Book a demo to see how Socialbear’s South Africa team delivers 24/7 customer support - for up to 60% less than onshore.

Book a Demo

See how Socialbear handles real-world tickets. Powered by AI

High volume teams across Finance, Ecommerce and Automotive use Socialbear to resolve tickets faster, smarter and with lower overheads. From returns to shipping, our AI routes, resolves and escalates with precision.

One simple monthly Price Plan

Best in class AI and automation setup

Secure with ISO 27001 & 9001