Meet the Future of Customer Support
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Traditional customer support felt outdated built around email queues and legacy platforms.
Today’s customers expect real-time answers on Live Chat and Social Media.
This is the driving force behind Socialbear.
The Socialbear Group
Our values
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Our Leadership Team
Our Global Office Nework
🇿🇦 Socialbear Cape Town
Cape Town, 80 Stand Street, Cape Town City, 8001
Offshore Contact Centre Operations
Cape Town is the engine of our global delivery - offering high-quality, cost-effective support at scale. Home to 250+ agents, it powers 24/7 support across multiple industries and platforms.
What they do
- Scalable 24/7 customer support
- AI + human hybrid service teams
- Multilingual agents across 40+ languages
- Cost-effective outsourcing for global brands
🇦🇺 Socialbear Sydney
64 York Street
Sydney, NSW 2000
APAC Operations & Localisation
Our Sydney team leads operations across Australia and the wider APAC region - providing timezone-aligned support, local moderation expertise and multilingual service delivery.
What they do
- APAC timezone-aligned customer support
- Regional moderation & community teams
- Multilingual & cultural localisation
- Support for fast-growing ANZ brands
🇬🇧 Socialbear London
30 Churchill Place, London, E14 5RE
Headquarters & Enterprise Support
Our global HQ - home to leadership, compliance and customer experience strategy. The London office supports top-tier enterprise clients with onboarding, CX optimisation and tailored SLA delivery.
What they do
- Support for top-tier UK & EU clients
- Custom SLAs & escalation handling
- CX strategy, onboarding & training
- Compliance & security operations
🇦🇪 Socialbear Dubai
9th Floor, One Central DWTC Dubai
MENA Partnerships & Expansion
Our Dubai office focuses on client partnerships, regional compliance and brand growth across the Middle East and North Africa - helping brands scale with culturally aligned service.
What they do
- Support for top-tier UK & EU clients
- Custom SLAs & escalation handling
- CX strategy, onboarding & training
- Compliance & security operations
🇺🇸 Socialbear New York
430 Park Avenue, New York, NY 10022
North America Client Success Hub
Serving as our North American hub, the New York office manages client success for US and Canadian brands - specialising in high-volume ecommerce, DTC and scaling support operations.
What they do
- North America client onboarding & success
- High-volume ecommerce & DTC support
- Regional compliance & SLA delivery
- Strategic support partnerships in EST/PST
🇬🇧 Socialbear London
30 Churchill Place, London, E14 5RE
Headquarters & Enterprise Support
Our global HQ - home to leadership, compliance and customer experience strategy. The London office supports top-tier enterprise clients with onboarding, CX optimisation and tailored SLA delivery.
What they do
- Support for top-tier UK & EU clients
- Custom SLAs & escalation handling
- CX strategy, onboarding & training
- Compliance & security operations
🇦🇺 Socialbear Sydney
64 York Street
Sydney, NSW 2000
APAC Operations & Localisation
Our Sydney team leads operations across Australia and the wider APAC region - providing timezone-aligned support, local moderation expertise and multilingual service delivery.
What they do
- APAC timezone-aligned customer support
- Regional moderation & community teams
- Multilingual & cultural localisation
- Support for fast-growing ANZ brands
🇿🇦 Socialbear Cape Town
Cape Town, 80 Stand Street, Cape Town City, 8001
Offshore Contact Centre Operations
Cape Town is the engine of our global delivery - offering high-quality, cost-effective support at scale. Home to 250+ agents, it powers 24/7 support across multiple industries and platforms.
What they do
- Scalable 24/7 customer support
- AI + human hybrid service teams
- Multilingual agents across 40+ languages
- Cost-effective outsourcing for global brands
🇺🇸 Socialbear New York
430 Park Avenue, New York, NY 10022
North America Client Success Hub
Serving as our North American hub, the New York office manages client success for US and Canadian brands - specialising in high-volume ecommerce, DTC and scaling support operations.
What they do
- North America client onboarding & success
- High-volume ecommerce & DTC support
- Regional compliance & SLA delivery
- Strategic support partnerships in EST/PST
Socialbear in 3 Awards
We’re a bold, dedicated team redefining customer support - with flexible, high-impact service that’s built to win.
