retail
We Power Support for Retail Brands
Explore real results from brands that turned their support into a competitive advantage, all while saving costs and scaling globally.
POWERING CUSTOMER SUPPORT FOR BRANDS ACROSS THE WORLD
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Socialbear works with Topgolf to deliver expert customer support across all Social Media channels and Review websites. This includes responding to guest enquiries, resolving booking issues and ensuring every interaction reflects Topgolf’s high standards of service and hospitality.
95%
CSAT achieved on helpdesk
30%
Saving by outsourcing
Triumph International partners with Socialbear to elevate their digital customer experience across Social Media. By delivering expert Community Management and responsive customer care, Socialbear ensures that every question, comment or concern is handled swiftly - strengthening brand loyalty and enhancing satisfaction at every touchpoint.
Christopher Ward partners with Socialbear to handle all customer communications across Live Chat, Email and Voice. Socialbear’s specialist team delivers high-touch support that mirrors the craftsmanship and quality of the brand’s iconic timepieces.
When influencer campaigns and product drops drive global demand, BAPE relies on Socialbear AI to deliver fast, reliable customer support. With a trained team operating across time zones and platforms, Socialbear manages Live Chat, Email and Social Media, keeping hype-fuelled customers updated, engaged and loyal around the clock.
Socialbear supports Netflix during high profile events by delivering expert Customer Support and real-time Social Media Moderation. From managing audience queries to monitoring live video uploads and comment sections, Socialbear ensures an on-brand experience for fans around the world.
