HOSPITALITY
We Power Support for Hospitality Brands
Explore real results from brands that turned their support into a competitive advantage, all while saving costs and scaling globally.
POWERING CUSTOMER SUPPORT FOR BRANDS ACROSS THE WORLD
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Socialbear works with Crosta & Mollica to provide full customer support and communications across social media and email. Our team responds to product enquiries, handles customer feedback, and ensures every interaction reflects the brand’s commitment to quality and Italian authenticity.
95%
CSAT achieved on helpdesk
30%
Saving by outsourcing
Big Mamma partners with Socialbear to manage Voice Support and restaurant bookings across its venues. Trained human agents handle high call volumes with warmth and speed, while Socialbear’s AI-powered tools track peak times, call trends and booking patterns. Helping the brand optimise operations and deliver standout guest experiences.
Frankie & Benny’s partners with Socialbear to manage Customer Support, Brand Protection and real-time social listening across Social Media platforms. From moderating comments and replying to guest enquiries to monitoring reviews on Trustpilot and Google, Socialbear helps the brand stay protected. Ensuring every customer voice is heard and every reputation risk is managed swiftly.
Clean Co partners with Socialbear to manage Customer Support, Community Engagement, Social Listening and review responses across all digital channels. A Dedicated Team of trained human agents delivers real-time support, monitors brand sentiment and ensures every interaction reflects Clean Co’s vibrant tone and commitment to mindful drinking.
Little Moons teams up with Socialbear to deliver joyful, on brand customer support across Social Media, Email and review platforms. Our team handles everything from product queries to playful community interactions - ensuring every response reflects the brand’s fun, friendly personality and commitment to quality.
