AI Social Media Moderation, done for you before the inbox opens

AI social media moderation means using AI to read every comment, mention, DM and ad reply on your social channels, then hide, remove, answer or escalate each one by rules you set. Socialbear scores every item for risk, intent, sentiment and language across 20 categories, and a trained person takes anything that needs judgement.

An AI social media helpdesk is one inbox where AI reads, sorts and answers the comments and messages from all your social channels. The Socialbear AI Helpdesk hides spam, scams and abuse, drafts replies from answers your team has approved and sends anything sensitive to a trained person. It starts at $950 AUD a month.

A keyword filter blocks a list of words; AI moderation reads meaning and context. It catches scams, threats and impersonation written without any banned word, and it can tell a genuine complaint from abuse that uses the same words. Socialbear also reads the post and any image or video around the comment.

Yes. Social media moderation and social media community management services are what Socialbear has delivered since 2013, for more than 200 brands. Today the AI handles every comment, DM and ad reply, and a trained UK team sets the rules, reviews the decisions and takes the cases that need a person.

An AI social media manager reads and acts on every comment, mention, DM and ad reply on your channels. It hides spam, scams and abuse by rules you set, drafts answers from replies your team approves and hands the hard cases to a trained person. Socialbear runs it on 15 platforms, with a UK team behind it.

Both: AI social media management software on every comment, and a trained Socialbear team that runs it for you. The team sets it up, reviews its decisions every week and takes the cases that need judgement, so your own team does not run another tool. By the time they open the inbox, the spam, scams and abuse are gone.

AI social media management software reads and acts on the comments and messages across your social channels. Socialbear scores every comment, DM and ad reply for risk across 20 categories, hides or answers it by your rules, and a trained UK team sets it up and reviews its decisions every week.

Yes. Trained Socialbear moderators review anything nuanced, high-risk or ambiguous, which also keeps false positives down. Safeguarding and vulnerable-customer comments are never handled by the AI alone; they always reach a trained person. What changes is that your own team stops reading the worst of it.

Fifteen, with TikTok moderation and comments on paid ads included: Facebook, Instagram, Threads, Messenger, WhatsApp, TikTok, YouTube, X, LinkedIn, Pinterest, Reddit, Bluesky, Google Business, WeChat and Weibo, plus community platforms and custom feeds such as Khoros-hosted forums. Ad comments follow the same rules as organic posts.

Hide spam, scams and abuse; answer genuine complaints; remove only clear policy breaches. Hiding takes a comment out of public view without starting an argument, and answering a real complaint in public shows other customers you listen. Socialbear applies the rules you set and keeps a record of every action.

Yes. Questions and complaints that arrive as comments and DMs are answered from replies your team approves, or routed to the right person with the thread attached. Moderation and customer service run on the same rules, in one inbox.

More than 30 languages, plus the context in images and video. Replies are drafted in the customer's language from answers your team approves.

Impersonators, scams and harmful replies are hidden and logged before they spread. With Sponsorship Risk Shield™, any comment that tags or names a sponsor is matched against your partner list and gets its own route and its own report, so partner conversations start with evidence.

Yes. Fake account monitoring finds copycat accounts and reports them before they build an audience. For Vinted, Socialbear has removed more than 20 impersonation accounts.

They are never handled by the AI alone. A safeguarding or vulnerable-customer comment reaches a named, trained person straight away, with the whole thread attached.

Yes. Socialbear connects to Salesforce, Slack, HubSpot, Google Drive and Google Analytics, and to helpdesks such as Zendesk and Freshdesk. Scheduled summaries arrive in Microsoft Teams and by email.

Yes. Socialbear is a Meta Business Partner and a TikTok, X and LinkedIn Marketing Partner, with official API access. Every hide, remove, label and reply is a native platform action, not a scraped one, so the actions hold and the audit trail stands up.

Yes. Socialbear is ISO 27001 and ISO 9001 certified and GDPR compliant, with SSL encryption, multi-region hosting, defined retention and deletion, and a documented breach response. Two-factor authentication, Google and Microsoft single sign-on, role-based permissions and data-subject search and deletion are standard.

Seven weeks. Four weeks of onboarding and training while we set up the workspace and turn your community guidelines into working rules, two weeks of AI learning where you review its decisions together, then go live with a named Team Leader. There is no onboarding charge.

Yes. The first 30 days on one channel are free, so you can see the decisions it makes on your own comments before you commit. Setup, policy configuration, training and testing are included.

From $950 AUD a month for the AI Helpdesk, with no onboarding charge and the first 30 days free on one channel. Trained moderators on flagged items, contextual review and crisis cover are priced on your channels and volume, and the demo ends with a number for your channels.

AI social media moderation with the Socialbear AI Helpdesk starts at $950 AUD a month. There’s no onboarding charge, and the first 30 days on one channel are free. Trained moderators on flagged items, contextual review and crisis cover are priced on your channels and volume, and you get a number at the end of the demo.