Support

Customer Support

We handle your customer support 24/7, resolving tickets across all major helpdesks powered by AI + human expertise.

No More Missed Tickets or
Delayed Responses

Book a call and discover how Socialbear delivers fast, friendly and reliable customer support - 24/7.

The Problem

Customers expect instant answers and delays can cost you.

Support tickets, Live chats and Emails are always coming in day and night.

A missed ticket or slow reply can mean lost revenue, churn or even reputational damage.

how do we solve

We Support & Resolve

Support that’s fast, accurate and always on-brand

Ticket Triage & Spam Filtering

We proactively filter out junk tickets, auto-replies and spam so our support team stays focused on real customers.

Sensitive Content Handling

Offensive, abusive or inappropriate tickets are flagged and handled with care - by real humans, in real time.

Escalation Protocols

We instantly escalate urgent or high-risk support queries to your internal team - so nothing critical gets missed.

Customer Engagement

Fast, helpful and on-brand responses that build trust and satisfaction across every support channel.

Crisis Support Readiness

During outages, product issues or peak traffic, our team stays online and responsive - calming tension and preventing escalation.

Platform Coverage

From Zendesk to Freshdesk, Intercom to Gorgias - we support your customers across all major helpdesk platforms.

Launch in 24 hours

With dedicated onboarding managers, we learn your workflows fast and start supporting your customers within a day.

Multilingual Teams with 40+ Languages

Native-speaking agents provide expert support across more than 40 languages. Combined with our AI translation tools.

Scalable On-Demand Teams

Easily scale support up or down as needed. We flex with your business — from seasonal surges to global growth.

Real-Time AI Moderation

Process thousands of comments per second with sub-100ms response times. Block toxic and spam content before anyone sees it.

100+ Languages Supported

Global reach with multilingual detection. Understand context and nuance across cultures and languages.

Real-Time AI Moderation

Process thousands of comments per second with sub-100ms response times. Block toxic and spam content before anyone sees it.

Real-Time AI Moderation

Process thousands of comments per second with sub-100ms response times. Block toxic and spam content before anyone sees it.

CASE STUDIES

How we helped these brands

Socialbear provides Jaguar Land Rover with Social Media Community Management for PR reveals, Auto Shows and Retail activations. Ensuring Jaguar Land Rover Social Media feeds are always moderated in real-time, reflecting their community guidelines.

SERVICES

Social Media Community Management

Customer Support

See case studies

Socialbear provides Jo Loves with premium customer support across Voice, Email, Live Chat and Social Media. Managing seasonal surges and product launches. Ensuring that every Jo Loves customer interaction reflects the brand’s tone of voice, luxury positioning and commitment to care.

SERVICES

Customer Support

Dedicated Team

See case studies

Socialbear supports Netflix during high profile events by delivering expert Customer Support and real-time Social Media Moderation. From managing audience queries to monitoring live video uploads and comment sections, Socialbear ensures an on-brand experience for fans around the world.

SERVICES

Social Media Moderation

Customer Support

See case studies

Socialbear partners with British Airways to deliver expert Social Media Moderation and Community Management. This includes reviewing customer content and comments to ensure they align with the airline’s community guidelines.

SERVICES

Social Media Moderation

Customer Support

See case studies

Socialbear works with Topgolf to deliver expert customer support across all Social Media channels and Review websites. This includes responding to guest enquiries, resolving booking issues and ensuring every interaction reflects Topgolf’s high standards of service and hospitality.

SERVICES

Customer Support

Dedicated Team

See case studies

results

Built for Scale,
Proven by Numbers

From fast-growing startups to global brands, our Customer Support keeps customers happy, tickets resolved and response times low - without burning out your internal team.

Accuracy Rate

M+

Comments & DMs Moderated Monthly

Global Coverage

Min

Average Response Time

Languages

Reduction in Internal Support Load

Flexible Customer Support that scales with you

Book a demo to see how Socialbear handles, resolves and enhances your customer support - 24/7.

Book a Demo

See how Socialbear handles real-world tickets. Powered by AI

High volume teams across Finance, Ecommerce and Automotive use Socialbear to resolve tickets faster, smarter and with lower overheads. From returns to shipping, our AI routes, resolves and escalates with precision.

One simple monthly Price Plan

Best in class AI and automation setup

Secure with ISO 27001 & 9001