Ecommerce
We Power Support for Ecommerce Brands
Explore real results from brands that turned their support into a competitive advantage, all while saving costs and scaling globally.
POWERING CUSTOMER SUPPORT FOR BRANDS ACROSS THE WORLD
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Socialbear provides Jo Loves with premium customer support across Voice, Email, Live Chat and Social Media. Managing seasonal surges and product launches. Socialbear ensures every Jo Loves customer interaction reflects the brand’s tone of voice, luxury positioning and commitment to care.
95%
CSAT achieved on helpdesk
30%
Saving by outsourcing
Lenovo partners with Socialbear to manage Customer Support, Community Engagement, Social Listening and Review Management responses across Lenovo and Lenovo Legion channels. A Dedicated team of trained agents is deployed to support fans, identify emerging influencers and maintain brand tone across Lenovo's global social platforms.
InMotion trusts Socialbear to streamline Customer Support across their eCommerce platforms. Socialbear deploys dedicated Customer Support Agents to manage queries in real time, ensuring a consistent brand tone and faster resolutions during product launches and seasonal sales.
WHSmith partners with Socialbear to transform their online customer support across Live Chat, Email and WhatsApp. Socialbear introduced rapid response teams to handle queries on WhatsApp and Email, cutting reply times and improving customer satisfaction during peak retail periods.
As TRIP Drinks rapidly scales, Socialbear provides agile customer support across Email, Live Chat and Social Media. With fast response times and a tone tailored to the brand’s community, Socialbear helps manage high order volumes, subscription queries and product questions. Powered by Socialbear AI our integrations enable real-time analytics and dashboard access.
