Charity moderation

Charity Moderation

We moderate your Charity Pages and build Facebook Group Challenges, keeping conversations supportive, spam-free and aligned with your mission.

Support your Fundrasiers and keep Groups safe

Book a call and discover how Socialbear keeps your Charity Social Media and Facebook Group Challenges a positive, safe and mission-focused space - 24/7.

Book a Demo

The Problem

Charity Campaigns and Facebook Group Challenges don’t pause and neither do the conversations they spark.

But keeping up with every comment, question or troll can be overwhelming.

One missed message or harmful post can derail your community, harm your cause, or damage trust in your mission.

how do we solve

We Guide & Support

Community moderation that’s fast, supportive, and always aligned with your charity’s values and tone ❤️

Spam & Bot Filtering

We proactively remove spam, scams, and fake accounts before they disrupt your fundraising pages or group challenges.

Harmful Content Removal

Toxic language, trolling and inappropriate content are flagged and removed in real-time by trained human moderators - creating a safe space for supporters.

Escalation Protocols

We identify sensitive or high-risk comments, from safeguarding concerns to reputational risks and escalate them instantly to your team.

Community Management

We respond to questions, cheer on participants and keep your community feeling seen, heard and supported throughout the campaign.

Challenge & Crisis Monitoring

From viral growth to difficult moments, our team monitors your group 24/7 - managing tone, protecting your mission and maintaining trust.

Platform Coverage

From Facebook to Instagram, TikTok to YouTube — we moderate across all major social platforms and global regions.

Go Live in 24 Hours

With dedicated onboarding managers, we can launch moderation support in as little as one day and learn your cause inside and out.

Multilingual Teams with 40+ Languages

Socialbear offers native speakers with 40+ Languages in house.

Flexible & Scalable Support

Running a one-week challenge or a month-long campaign? Scale your moderation team up or down to match your needs effortlessly.

Real-Time AI Moderation

Process thousands of comments per second with sub-100ms response times. Block toxic and spam content before anyone sees it.

100+ Languages Supported

Global reach with multilingual detection. Understand context and nuance across cultures and languages.

Real-Time AI Moderation

Process thousands of comments per second with sub-100ms response times. Block toxic and spam content before anyone sees it.

Real-Time AI Moderation

Process thousands of comments per second with sub-100ms response times. Block toxic and spam content before anyone sees it.

CASE STUDIES

How we helped these brands

Socialbear provides Jaguar Land Rover with Social Media Community Management for PR reveals, Auto Shows and Retail activations. Ensuring Jaguar Land Rover Social Media feeds are always moderated in real-time, reflecting their community guidelines.

SERVICES

Social Media Community Management

Customer Support

See case studies

Socialbear provides Jo Loves with premium customer support across Voice, Email, Live Chat and Social Media. Managing seasonal surges and product launches. Ensuring that every Jo Loves customer interaction reflects the brand’s tone of voice, luxury positioning and commitment to care.

SERVICES

Customer Support

Dedicated Team

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Socialbear supports Netflix during high profile events by delivering expert Customer Support and real-time Social Media Moderation. From managing audience queries to monitoring live video uploads and comment sections, Socialbear ensures an on-brand experience for fans around the world.

SERVICES

Social Media Moderation

Customer Support

See case studies

Socialbear partners with British Airways to deliver expert Social Media Moderation and Community Management. This includes reviewing customer content and comments to ensure they align with the airline’s community guidelines.

SERVICES

Social Media Moderation

Customer Support

See case studies

Socialbear works with Topgolf to deliver expert customer support across all Social Media channels and Review websites. This includes responding to guest enquiries, resolving booking issues and ensuring every interaction reflects Topgolf’s high standards of service and hospitality.

SERVICES

Customer Support

Dedicated Team

See case studies

results

Built for Scale,
Proven by Numbers

From fast-growing startups to global brands, our Social Media Moderation keeps communities clean, responsive and engaged - without the burnout.

Accuracy Rate

M+

Comments & DMs Moderated Monthly

Global Coverage

Min

Average Response Time

Languages

Reduction in Internal Support Load

Keep Your Community Safe and On-Brand

Book a demo to see how Socialbear monitors, moderates and protects your Social Media, around the clock.

Book a Demo

See how Socialbear handles real-world tickets. Powered by AI

High volume teams across Finance, Ecommerce and Automotive use Socialbear to resolve tickets faster, smarter and with lower overheads. From returns to shipping, our AI routes, resolves and escalates with precision.

One simple monthly Price Plan

Best in class AI and automation setup

Secure with ISO 27001 & 9001