Socialbear | Crisis Communication Support

Crisis Communications

Controlling narrative shifts on Social Media, responding to critical comments, and protecting your brand’s reputation the moment a crisis begins, 24/7.

No More Missed Red Flags or PR Storms

Book a call and discover how Socialbear manages crisis communications in real-time on Social Media.

Book a Demo

The Problem

Social Media moves fast and in a crisis, every comment, mention or complaint matters.

But trying to manage it all in real time is overwhelming - and risky.

One missed post can escalate into a full-blown PR crisis.

how do we solve

We Control
The Narrative

Built to shape the narrative during viral moments, we protect your brand on Social Media.

Spam & Bot Filtering

We proactively remove spam, scams and bots before they pollute your comment sections or inboxes.

Offensive Content Removal

Toxic language, hate speech and NSFW content are flagged and removed in real-time and by real humans.

Escalation Protocols

We identify high-risk messages and escalate them to your internal team instantly - so nothing critical slips through.

Community Management

Timely, on-brand replies to comments and DMs help build trust and loyalty with your audience.

Crisis Monitoring

In moments of tension or virality, our team is online 24/7 - managing tone and filtering backlash before it spreads.

Platform Coverage

From Instagram to TikTok to WeChat and Weibo - we moderate across all major Social Media platforms and Local Market regions.

Launch in 24 hours

Dedicated Account Managers to enable seamless onboarding. We learn your brand in days, not weeks.

Multilingual Teams with 40+ Languages

Socialbear offers native speakers with 40+ Languages in house.

Flexibility at our core

Increase or decrease support teams as needed. Handle surge periods automatically for peak periods.

Real-Time AI Moderation

Process thousands of comments per second with sub-100ms response times. Block toxic and spam content before anyone sees it.

100+ Languages Supported

Global reach with multilingual detection. Understand context and nuance across cultures and languages.

Real-Time AI Moderation

Process thousands of comments per second with sub-100ms response times. Block toxic and spam content before anyone sees it.

Real-Time AI Moderation

Process thousands of comments per second with sub-100ms response times. Block toxic and spam content before anyone sees it.

CASE STUDIES

How we helped these brands

Socialbear provides Jaguar Land Rover with Social Media Community Management for PR reveals, Auto Shows and Retail activations. Ensuring Jaguar Land Rover Social Media feeds are always moderated in real-time, reflecting their community guidelines.

SERVICES

Social Media Community Management

Customer Support

See case studies

Socialbear provides Jo Loves with premium customer support across Voice, Email, Live Chat and Social Media. Managing seasonal surges and product launches. Ensuring that every Jo Loves customer interaction reflects the brand’s tone of voice, luxury positioning and commitment to care.

SERVICES

Customer Support

Dedicated Team

See case studies

Socialbear supports Netflix during high profile events by delivering expert Customer Support and real-time Social Media Moderation. From managing audience queries to monitoring live video uploads and comment sections, Socialbear ensures an on-brand experience for fans around the world.

SERVICES

Social Media Moderation

Customer Support

See case studies

Socialbear partners with British Airways to deliver expert Social Media Moderation and Community Management. This includes reviewing customer content and comments to ensure they align with the airline’s community guidelines.

SERVICES

Social Media Moderation

Customer Support

See case studies

Socialbear works with Topgolf to deliver expert customer support across all Social Media channels and Review websites. This includes responding to guest enquiries, resolving booking issues and ensuring every interaction reflects Topgolf’s high standards of service and hospitality.

SERVICES

Customer Support

Dedicated Team

See case studies

results

Built for Scale,
Proven by Numbers

From fast-growing startups to global brands, our Social Media Moderation keeps communities clean, responsive and engaged - without the burnout.

Accuracy Rate

M+

Comments & DMs Moderated Monthly

Global Coverage

Min

Average Response Time

Languages

Reduction in Internal Support Load

Protect Your Brand When It Matters Most

Book a demo to see how Socialbear monitors and controls your Social Media narrative during crisis moments - 24/7.

Book a Demo

See how Socialbear handles real-world tickets. Powered by AI

High volume teams across Finance, Ecommerce and Automotive use Socialbear to resolve tickets faster, smarter and with lower overheads. From returns to shipping, our AI routes, resolves and escalates with precision.

One simple monthly Price Plan

Best in class AI and automation setup

Secure with ISO 27001 & 9001