Socialbear Customer Support

24/7 customer support service

Your customers expect instant answers. We deliver.

Socialbear delivers fast and friendly and reliable customer support. No setup, no disruption, works with your existing helpdesk.

Simple monthly pricing

<9 min avg response

24/7 global coverage

Live in 24 hrs

🎉 Free 30 day free trial

Works with your existing helpdesk. No setup. No disruption.

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plug & go

Socialbear works with your existing helpdesk. In minutes.

Diagram showing social media management platforms Hootsuite, Sprink Social, Sprinklr, Agorapulse, Buffer, and Sendible connecting to a central app with a bear icon, which then connects to social media platforms TikTok, LinkedIn, X, Facebook, Threads, Butterfly, Messenger, Instagram, and YouTube.

Diagram showing social media management platforms Hootsuite, Sprink Social, Sprinklr, Agorapulse, Buffer, and Sendible connecting to a central app with a bear icon, which then connects to social media platforms TikTok, LinkedIn, X, Facebook, Threads, Butterfly, Messenger, Instagram, and YouTube.

1. Connect

Link Socialbear to your existing helpdesk in minutes. No developers needed.

2. Configure

Set your brand voice and response rules. Socialbear learns your style instantly.

3. Done ✅

Socialbear runs alongside your existing helpdesk, just like that.

Full visibility. Complete control.

AI that resolves. Humans that care.

Pick the model that fits your business, and scale it as you grow.

Every channel, every helpdesk

Pick the model that fits your business, and scale it as you grow.

AI that resolves. Humans that care.

Pick the model that fits your business, and scale it as you grow.

AI that resolves. Humans that care.

Pick the model that fits your business, and scale it as you grow.

AI that resolves. Humans that care.

Pick the model that fits your business, and scale it as you grow.

Every channel, every helpdesk

Email, live chat, social, wherever your customers are.

On-brand, every time

Your tone of voice, applied consistently by AI and human alike.

Crisis-ready, always on

When things spike, we stay online. Calm, fast, in control.

IN-HOUSE HIRE

^£40k_/yr

Socialbear plan - from

^£950_/mo

Cost-saving alternative

Get Started

What’s included

Everything your support team needs.

Support that’s fast, accurate and always on-brand.

Ticket Triage & Spam Filtering

Sensitive Content Handling

Escalation Protocols

Customer Engagement

Crisis Support Readiness

Platform Coverage

Launch in 24 hours

Multilingual Teams with 40+ Languages

Scalable On-Demand Teams

testimonials

You're in good company

We have been working with Socialbear for over a year now and they have completely transformed our Community Management.

Bethan, Social Media Manager Mental Health Foundation

Socialbear are the partner of choice, to achieve unprecedented scale and cost savings.

Kevin, Head of Customer Happiness WHSmith

Frequently asked questions

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Get started today

Stop losing customers to slow support.

Book a free 30 day free trial and we'll show you exactly how Socialbear handles your tickets — from first contact to resolution.

AI + human support live within 24 hours

One simple monthly price from £950

Works with your existing helpdesk

No long-term contract, start with a 1-month trial

ISO 27001 & 9001 certified, GDPR compliant

🎉 Free 30 day free trial

Works with your existing helpdesk. No setup. No disruption.

Submitted

Thank you for your submission

We will be in touch shortly

Oops! Something went wrong while submitting the form.

Powered by The Socialbear Group

Socialbear is the global leader in AI + Human Customer Support and Community Management. Features include: AI-powered support, human agents, moderation, crisis response, security, training, analytics and data.

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2026 Socialbear Limited. Registered in England and Wales: 08775064

®

Socialbear is a registered Trademark: EU017219833

VAT number: GB197023792

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