24/7 SOCIAL MEDIA MODERATION

Rapid social media moderation. Human-led. Always on.

Fast, on-brand replies. A safe, positive and engaged community. Socialbear’s moderators help you build a loyal following - free from spam, scams and toxic behaviour.

<1 min avg response

98.7% accuracy rate

60% cheaper than onshore teams

Simple pricing from £950/month

Start your free 30 day trial

No setup. No disruption. Live in 24 hours.

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IN-HOUSE HIRE

^£40k_/yr

Socialbear plan - from

^£950_/mo

✅

Cost-saving alternative

LIVE IN 24 HOURS

Monitor and respond in your voice from day one

Diagram showing social media management platforms Hootsuite, Sprink Social, Sprinklr, Agorapulse, Buffer, and Sendible connecting to a central app with a bear icon, which then connects to social media platforms TikTok, LinkedIn, X, Facebook, Threads, Butterfly, Messenger, Instagram, and YouTube.

1. Connect

Link Socialbear to your social media channels. No developers or downtime required.

2. Configure

Set your brand voice, community guidelines and moderation rules. We learn your style instantly.

3. Communicate ✅

Your community gets timely, on-brand responses 24/7. Trolls, spam and harmful content are removed before anyone sees them.

Your feed? Clean. Your followers? On-side.

✅

Never miss a comment or mention

24/7 human coverage means nothing slips through.

✅

Build a safer community

Spam, bots, hate speech and NSFW content removed before your audience sees them.

✅

Protect your brand in a crisis

Our team manages tone during viral moments or backlash before it spreads.

✅

Respond consistently at scale

On-brand replies across every channel, every time - however high the volume.

✅

Reduce moderation costs

Our South Africa contact centre delivers round-the-clock support at up to 60% lower cost than onshore teams.

✅

Go live in 24 hours

Dedicated account managers handle onboarding. Your brand is covered fast.

What’s included

Complete social media moderation support

Spam & Bot Filtering

Offensive Content Removal

Escalation Protocols

Community Management

Crisis Monitoring

Platform Coverage (Facebook, Instagram, TikTok, X, YouTube, WeChat, Weibo + more)

Launch in 24 Hours

Multilingual Teams with 40+ Languages

ISO 27001 & 9001 Certified

STATS DON’T LIE

Built on relationships. Proven by results.

16.6k
‍followers

@landrover

  • 1m comments moderated
  • 60% saved by outsourcing

62.1K
followers

@bowercollective

  • 95% helpdesk CSAT
  • 30% saved by outsourcing

294K
‍followers

@nailsinc

  • 40+ customer support agents
  • 80% saved by outsourcing

32.8K
‍followers

@tezos

  • 100% FCA compliance
  • 24/7 coverage

51.6K
‍followers

@stjohn_ambulance

  • 5m+ comments moderated
  • 24/7 safeguarding & support

Shuffle

testimonials

You're in good company

We have been working with Socialbear for over a year now and they have completely transformed our Community Management.

Bethan, Social Media Manager Mental Health Foundation

Socialbear are the partner of choice, to achieve unprecedented scale and cost savings.

Kevin, Head of Customer Happiness WHSmith

Frequently asked questions

How quickly can you go live?

Most clients are live within 24 hours. Our onboarding team handles setup - no developers or IT involvement needed.

Which platforms do you cover?

Facebook, Instagram, TikTok, X (Twitter), YouTube, WeChat, Weibo and more. Get in touch to confirm your specific platforms.

How do you handle high-risk content?

Sensitive or high risk comments are instantly sent to your team via our dedicated escalation protocols.

Is there a long-term contract?

No long-term contract. Simple monthly pricing. Scale up, down, or cancel any time.

Get started today

Keep your community safe and on-brand

See how Socialbear moderates your social media 24/7.

Human-led 24/7 moderation

40+ languages. All major platforms covered.

No long-term contract

ISO 27001 & 9001 certified, GDPR compliant

Start your free 30 day trial

Works with your existing helpdesk. No setup. No disruption.

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