OFFSHORE CONTACT CENTRE - SOUTH AFRICA

Expert offshore customer support. Save up to 60%.

24/7 customer support without the overheads. Socialbear’s South Africa contact centre delivers outstanding service at a fraction of the cost of in-house teams.

Save up to 60% vs onshore

Connects with your existing helpdesk

ISO 27001 & 9001 certified

Simple pricing from £950/month

Start your free 30 day trial

No setup. No disruption. Live in 24 hours.

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IN-HOUSE HIRE

^£40k_/yr

Socialbear plan - from

^£950_/mo

✅

Cost-saving alternative

LIVE IN 24 HOURS

Answer customers in your voice from day one

Diagram showing social media management platforms Hootsuite, Sprink Social, Sprinklr, Agorapulse, Buffer, and Sendible connecting to a central app with a bear icon, which then connects to social media platforms TikTok, LinkedIn, X, Facebook, Threads, Butterfly, Messenger, Instagram, and YouTube.

1. Connect

Link Socialbear to your existing helpdesk - Zendesk, Freshdesk, Gorgias, Intercom or any major platform. No developers. No downtime.

2. Configure

We learn your brand voice, escalation rules and workflows. Our South Africa team is briefed and ready in days, not weeks.

3. Communicate ✅

Your customers get fast, on-brand responses 24/7 in 40+ languages

The quality you expect. Every hour of the day.

✅

Cut costs by up to 60%

Replace expensive onshore headcount with expert South Africa agents at a fraction of the cost.

✅

Never miss a ticket

24/7 coverage means no backlogs, no delayed responses and no lost customers.

✅

Scale without the overheads

Ramp up for peak season, scale down in quiet periods. Cancel whenever you need.

✅

Stay on-brand at every touchpoint

Our agents learn your voice, tone and escalation rules before going live.

✅

Protect your reputation in a crisis

During spikes or service incidents, our team stays online and on-message 24/7.

✅

No downtime required

We integrate seamlessly with your existing technology and can go live within 24 hours

What’s included

All the support. None of the overhead.

Ticket Filtering & Triage

Sensitive Issue Handling

Smart Escalation Protocols

Customer Interaction Management (Email, Chat, Helpdesk)

Crisis Response Coverage

Helpdesk Platform Coverage (Zendesk, Freshdesk, Gorgias, Intercom)

Flexible, Scalable Teams

Multilingual Teams with 40+ Languages

ISO 27001 & 9001 Certified

STATS DON’T LIE

Built on relationships. Proven by results.

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@landrover

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  • 60% saved by outsourcing

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@bowercollective

  • 95% helpdesk CSAT
  • 30% saved by outsourcing

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@nailsinc

  • 40+ customer support agents
  • 80% saved by outsourcing

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@tezos

  • 100% FCA compliance
  • 24/7 coverage

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‍followers

@stjohn_ambulance

  • 5m+ comments moderated
  • 24/7 safeguarding & support

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testimonials

You're in good company

We have been working with Socialbear for over a year now and they have completely transformed our Community Management.

Bethan, Social Media Manager Mental Health Foundation

Socialbear are the partner of choice, to achieve unprecedented scale and cost savings.

Kevin, Head of Customer Happiness WHSmith

Frequently asked questions

Where is the contact centre based?

Our offshore contact centre is based in Cape Town, South Africa. Our agents are fully trained, available 24/7 and are native speakers of 40+ languages.

Will quality suffer compared to an onshore team?

No. Our South Africa agents go through the same onboarding and brand training as any other Socialbear team. You set the expectations - we deliver them.

Which helpdesks do you support?

We work across all major platforms including Zendesk, Freshdesk, Gorgias and Intercom. Get in touch to confirm compatibility with your stack.

How quickly can you go live?

Most clients are live within 24 hours. Our onboarding managers handle setup - no technical involvement required from your side.

Is there a long-term contract?

No long-term contract. Simple monthly pricing. Scale up, down, or cancel any time.

Get started today

Scale your support. Cut your costs. Start today.

See how Socialbear’s South Africa contact centre can support your team

Up to 60% lower cost than onshore teams

Works with Zendesk, Freshdesk, Gorgias, Intercom + more

No long-term contract

ISO 27001 & 9001 certified, GDPR compliant

Start your free 30 day trial

Works with your existing helpdesk. No setup. No disruption.

Submitted

Thank you for your submission

We will be in touch shortly

Oops! Something went wrong while submitting the form.