CHARITY SOCIAL MEDIA MODERATION

Your charity’s social media. Safe, supportive and spam-free.

More good will for your charity. Better outcomes for your cause. Socialbear keeps your community positive, your campaigns protected and your supporters engaged 24/7.

24/7 trained moderators

40+ languages

70% reduced internal load

Simple pricing from £950/month

Start your free 30 day trial

No setup. No disruption. Live in 24 hours.

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IN-HOUSE HIRE

^£40k_/yr

Socialbear plan - from

^£950_/mo

✅

Cost-saving alternative

LIVE IN 24 HOURS

Build a more inclusive social channel from day one

Diagram showing social media management platforms Hootsuite, Sprink Social, Sprinklr, Agorapulse, Buffer, and Sendible connecting to a central app with a bear icon, which then connects to social media platforms TikTok, LinkedIn, X, Facebook, Threads, Butterfly, Messenger, Instagram, and YouTube.

1. Connect

We connect to your social media channels and begin scanning for toxic language, trolling and inappropriate content immediately. No developers or downtime required.

2. Configure

Dedicated account managers help to set your brand voice, response and escalation workflows.

3. Protect ✅

Your supporters get a safe, positive space. Trolls, spam and harmful content are removed before anyone sees them.

A safer supporter experience. More time for your mission.

✅

Protect vulnerable users

Trained moderators handle sensitive content with care - safeguarding your community and your cause.

✅

Keep the conversation positive

Remove toxic comments, trolling and spam before they derail your campaign.

✅

Support fundraisers 24/7

Keep participants feeling seen and motivated with supportive messages and responses to questions.

✅

Handle campaign surges effortlessly

Campaign going viral? Our support scales up as you grow – then down again whenever you need.

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Never miss a safeguarding risk

High-risk or sensitive messages escalated to your team instantly.

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Free your team to focus on impact

Your staff can concentrate on your cause, not your comment section.

What’s included

Specialist moderation built for charity campaigns

Spam & Fake Account Filtering

Harmful Content Removal

Escalation Protocols

Community Management & Supporter Engagement

Challenge & Crisis Monitoring

Platform Coverage (Facebook, Instagram, TikTok, YouTube + more)

Go Live in 24 Hours

Multilingual Teams with 40+ Languages

ISO 27001 & 9001 Certified

STATS DON’T LIE

Built on relationships. Proven by results.

228k
‍followers

@mentalhealthfoundation

  • 1m comments moderated
  • 60% saved by outsourcing

116K
followers

@dogstrust_ire

  • 95% helpdesk CSAT
  • 30% saved by outsourcing

95.4K
‍followers

@crohnsandcolitisuk

  • 40+ customer support agents
  • 80% saved by outsourcing

51.6K
‍followers

@stjohn_ambulance

  • 100% FCA compliance
  • 24/7 coverage

4.1K
‍followers

@wearelighthousecharity

  • 5m+ comments moderated
  • 24/7 safeguarding & support

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testimonials

You're in good company

We have been working with Socialbear for over a year now and they have completely transformed our Community Management.

Bethan, Social Media Manager Mental Health Foundation

Socialbear are the partner of choice, to achieve unprecedented scale and cost savings.

Kevin, Head of Customer Happiness WHSmith

Frequently asked questions

Do you have experience with charity campaigns?

Yes - we have helped a number of charities, including Dogs Trust and Mental Health Foundation. We have extensive experience moderating Facebook Group Challenges and donation campaigns.

How do you handle safeguarding concerns?

Sensitive or high-risk comments - including those involving vulnerable individuals - are instantly sent to your team via our dedicated escalation protocols.

Can you scale for a big fundraising campaign?

Yes. We can increase your moderation team at short notice to cover viral growth, awareness weeks or high-volume campaigns.

How quickly can you go live?

Most charity clients are live within 24 hours. Our onboarding managers handle everything - no technical setup required.

Get started today

Give your supporters the space they deserve

See how Socialbear protects your charity’s community 24/7.

Human moderation trained in safeguarding

40+ languages. All major platforms.

Scales with your campaign - no long-term contract

ISO 27001 & 9001 certified, GDPR compliant

Start your free 30 day trial

Works with your existing helpdesk. No setup. No disruption.

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